Refund policy

90-Day Return Policy
You have 90 days after receiving your order to request a return.

Return Eligibility
To be eligible for a return, the item must be unworn and unused, with all tags attached and in its original packaging. Proof of purchase is required.

How to Request a Return
Please email us at support@bondlume.com before sending anything back. Once your return is approved, we will email you the return instructions and return address. Items sent without prior approval may not be accepted.

Return Shipping Costs & Restocking Fees
For returns unrelated to a product quality issue, the customer is responsible for return shipping costs. We do not charge any restocking fees.
If the product has a quality issue or we sent the wrong item, BondLume will provide or reimburse the return shipping cost after reviewing the issue.

Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us promptly with your order number and photos so we can assist you.

Refunds
After we receive and inspect your approved return, we will notify you whether your refund has been approved. Approved refunds will be processed and issued to your original payment method within 5-7 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

Contact Us
For any return-related questions, please contact us at support@bondlume.com.